One Customer Retained

Last week Mia had a small fender bender. No injuries, but the rear passenger side lights are wrecked ans there’s some damage to the fender and quarter panel. Not really a terribly big deal. Never the less, I was in a cold sweat anticipating what was to come.

Insurance companies and their evil minions.

And so, I undertook the treacherous journey. I called the insurance company to start a claim. My hands shook with trepidation and my voice nearly cracked with sheer horror when I reached a human being to talk to. Then something–miraculous–happened.

I found myself dealing with real people who tried to do their best to help me and were all competent and through and efficient! YES! OH GOD YES! YES YES YES YESYESYESYESYES YEEEEEEEEEEEESSSSSSSssssssss..

Wha-? Oh, um blog post, right. Sorry.

Yeah, so I was completely shocked that not just my adjuster, but the rep in the call center that I initially called were both really excellent. They took my info, had the info I needed on hand, anticipated most of my questions and had useful answers, and got answers for those questions they didn’t already know. It was really ready to be stuck in insurance hell for at least 2 weeks. but by the end the day I knew pretty much everything that was going to happen. And as it happened, I was kept updated by my adjuster.

Less than a week later I had checks in hand for the entire amount of damage. And that included getting a check cut from my insurance co. even though Mia was 100% not at fault (as shown in the police report). There is some statute in NJ that limits liability of municipal vehicles, which is what hit Mia. So their ins. only had to pay the amount of the deductible and my ins. payed the rest.

The point is that they did so without dragging me through 80 miles of shit to get it. And I thanks them for that.

I have the name of my adjuster and I’ve sent an email in asking for an adress I can send a letter of commendation. I’d really like to see that she gets recognition for a job well done.

In case anyone is interested, the company is First Trenton Indemnity, also called Travelers of New Jersey.

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